Intake Specialist

This position performs a range of administrative support tasks and is responsible for maintaining the orderly flow of assessment treatment and documentation for Juneau Youth Services (JYS) clients.

Administrative responsibilities:

  • Provide reception services as first point of contact.
  • Knowledgeable of JYS programs to assist clients with accessing the appropriate services.
  • Ability to cross-reference multiple calendars to determine availability and schedule appointments.
  • Collect applicable insurance and custody information from client/family.
  • Manage intake paperwork with client and family including preparing information in advance and processing after intake is complete.
  • Maintain Psychiatrist’s case load and schedule.

Case Management responsibilities:

  • Schedule clinical activities for assigned assessments.
  • Coordinate referral and intake systems.
  • Communicate with referral sources and process clinical recommendations.
  • Management of client waitlist/accepted records.
  • Provide leadership team with reports regarding referrals and recommendations.
  • Ensure the privacy and confidentiality of client health information is maintained.

Skills and Abilities:

  • Sensitivity to client/family issues.
  • Understanding of cultural diversity.
  • Understand the indicators of crisis/trauma and mandatory reporting laws.
  • Utilize Electronic Health Records.
  • Ability to de-escalate individuals in crisis/trauma.


  •  High School diploma or equivalent.
  • Knowledge of Microsoft Office software.
  • Communicate effectively both orally and written.
  • Perform other related duties as assigned.

Preferred Qualifications:

  • One year experience working in Human Services or related type field.
  • Adult and Child/Infant CPR Certification & First Aid Certification.
  • Management of Aggressive Behavior (MAB).

If this sounds like an opportunity you’d like to learn more about, please contact Human Resources at Juneau Youth Services by calling (907) 523-6502, email or apply now by completing the application through the link on the Careers page of