The JYS Crisis Team Manager oversees program development and implementation to launch the JYS Mobile Crisis Team. Post implementation, the Mobile Crisis Manager ensures crisis staff respond quickly to requests for crisis intervention from family homes, community members, police, fire, and medics in order to connect youth in a mental health crisis to more therapeutic treatment options, other than jail or the emergency room. The Crisis Manager will lead staff toward excellence in clinical assessment, care and stabilization of individuals in crisis and management of crisis scenes. The crisis team will work throughout Juneau in a wide variety of community settings.
Reports to: Chief Clinical Officer
Supervises: all Mobile Crisis Team members
With close guidance of the Executive Team and Chief Clinical Officer, the Mobile Crisis Team Manager develops, establishes and implements a plan to successfully provide crisis services for youth and families in Juneau. This includes, but is not limited to:
- Determining and implementing appropriate performance goals and guidelines for the Mobile Crisis Team
- Reporting outcomes, utilization, outreach efforts and other data as requested
- Developing training and written policies and procedural drafts
- Working in collaboration with the CFO to administer and report on grant funding
- Provides community presentations about the crisis services; it’s work, goals, partnerships and successes
- In response to and in cooperation with referral sources performs and oversees timely outreach services to individuals needing crisis intervention services, assessments, referral and linkage to needed services
- Provides effective clinical supervision, administration and operational management of the unit.
- Participates in hiring and orientation of new staff.
- Provides evaluation of all direct reports.
Provides on-the-job training, consultation, and guidance to program staff.
Ensures consistency of care and service philosophy in the Mobile Crisis program.
Ensures client records meet privacy and confidentiality standards.
Facilitates regular staff meetings for the Mobile Crisis team.
Performs other related duties as assigned.
Thorough working knowledge of the etiology, assessment, treatment and recovery of youth experiencing emotional, behavioral and functional disorders, including co-occurring or substance abuse/chemical dependency disorders.
Thorough working knowledge of child and adolescent development, family systems and cultural differences, parent training, psychopathology, and mental illness.
Thorough working knowledge of laws and regulations effecting behavioral health treatment of youth.
Time management skill.
Ability to interpret and apply federal and state regulations.
Ability to organize, evaluate, and present information effectively, both orally and in writing.
Basic knowledge of Microsoft Office software.
Master’s degree from an accredited college in psychology, social work, counseling, family therapy or closely related field. Minimum two (2) years’ experience providing behavioral health services to youth and families; five (5) years preferred.
Minimum two years supervisory or management experience.
Experience using brief, solution focused treatment approach.
Must be clinically licensed in the State of Alaska.
Current Alaska drivers license and auto insurance per agency standards.
Clearance of state and federal background checks.
Completion of required trainings according to established timelines per job class.
NOTE: JYS is a dynamic organization changing as needed to best address its goals. This job description is representative of duties at a moment in time and is intended as a “living document” updated periodically to reflect changes in job responsibilities and/or emphasis. It is not intended or implied to be an employment contract but is a communication tool to explain the responsibilities, advertise the job and identify performance measures and potential training needs.