Professional Case Manager

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Case managers lead a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet the treatment needs of the young people we serve. This includes advocacy, communication, and resource management while promoting quality and cost-effective interventions and outcomes.

Reports to:  Chief Clinical Officer

Supervises: None


Representative Tasks/Responsibilities

Productivity Standard – 60 percent of the weekly work schedule is spent on billable activities with the additional 40 percent available for paperwork, meetings and other non-billable activities.

Works with an interdisciplinary team to manage the entire treatment process including, but not limited to:

  • Assessment
  • Treatment planning
  • Discharge and aftercare planning
  • Coordination of services including educational, vocational, recreational, legal, medical, etc.
  • Maintains connection and coordination with the young person’s family and service providers
  • Provides evaluation of treatment progress and effectiveness of interventions

Interfaces routinely, in accordance with the treatment plan, with the young person’s family, treatment team, teachers, healthcare professionals, and other people important in the young person’s life to ensure goal completion.



  • Interpret and act upon a variety of screening and assessments including, but not limited to:
    • Biopsychosocial assessment
    • ASAM
    • Psychological/neuropsychological evaluations
    • DLA 20
  • Engage young people and their families in the treatment and case management process
  • Resolve conflicts
  • Demonstrate sensitivity to the unique needs of multi-stressed young people and families.
  • Support positive young person and family contact, visitation, and involvement in community activities.
  • Follow written protocol from medical, supervisory, and clinical personnel.
  • Respond appropriately to crisis, emergency, and disaster situations such as medical, fire, etc.
  • Communicate effectively, both orally and in writing.
  • Use Microsoft Office (Word, Excel, Power Point)
  • Efficiently and effectively organize and prioritize work.
  • Contribute positively as a team member and work effectively with other internal and external stakeholders.



  • Case management process and tools
  • Coding methodologies (DSM, ICD)
  • The Continuum of Care
  • Factors used to identify acuity/severity of behavioral health needs of young people and their families
  • Financial resources
  • Insurance principles, medical necessity
  • Negotiation techniques
  • Public and private benefit programs
  • Behavioral change theories and stages
  • Behavioral health concepts (dual diagnosis, substance use/abuse/addiction)
  • Youth empowerment
  • Community resources
  • Family dynamics
  • Support programs

Working knowledge of treatment modalities and best practices.

Knowledge of the indicators of child abuse and neglect and mandatory reporting laws.

Knowledge of the principles of child development, behavior management, and crisis intervention.

Knowledge of cultural considerations in the treatment process.



 Bachelor’s degree in Social Work, Psychology, Counseling or a related field.  Bachelor’s degree in a non-related field is acceptable with three years of experience in children’s services.  Case Manager Certification is preferred.

Current Alaska driver’s license.

Clearance of state and federal background checks.

Completion of required trainings according to established timelines and per job class and program assignment.

Complete all required paperwork within 72 hours of service delivery.


NOTE:   JYS is a dynamic organization changing as needed to best address its goals. This job description is representative of duties at a moment in time and is intended as a “living document” updated periodically to reflect changes in job responsibilities and/or emphasis. It is not intended or implied to be an employment contract but is a communication tool to explain the responsibilities, advertise the job and identify performance measures and potential training needs.