Program Supervisor

A JYS Program Supervisor is responsible for the daily operation of a residential treatment program for children and/or youth experiencing emotional and behavioral challenges. The Program Supervisor is also responsible for the delegation of work, assignment of duties, completion of tasks and direct support of staff.  Program Supervisors support the principles and values of trauma-informed care, in accordance with Juneau Youth Services policies and ensure adherence to all state, federal and accreditation guidelines.

Representative Tasks/Responsibilities:

  • Ensure client services are delivered in accordance with JYS policies, procedures and legal requirements.
  • Participate in interviews and hiring of new staff.
  • Provide direct supervision, coaching and mentoring to assigned supervisees to support skill acquisition, role competency and employee development.
  • Document individual and group supervision in a timely manner for assigned staff according to JYS policies.  Provide in-service training and identify unmet training needs.
  • Acting as a team leader, delegate and oversee timely, appropriate and accurate completion of staff work assignments.
  • Complete employee performance reviews for assigned staff with the support of the Program Coordinator.
  • Ensure treatment plan reviews are conducted at least quarterly and in compliance with JYS and external authority requirements.
  • Collaborate with assessment center for purposes of intake.  Coordinate program orientation for new clients and families.
  • Ensure client progress in treatment as per the individualized treatment plan.
  • Demonstrate sensitivity to youth and families from diverse cultures, backgrounds and socioeconomic circumstances. Utilize cultural differences to enhance the effectiveness of treatment.
  • Assist as necessary in performing interventions in crisis situations.
  • Take appropriate action and report dangerous situations to appropriate personnel.
  • Demonstrate a role model awareness and application of developmental theory, empathy for others and active listening techniques.
  • Demonstrate appropriate sensitivity to the unique needs of emotionally and behaviorally disordered clients and their families.
  • Regularly attend and/or facilitate program staff meetings and notify the Program Coordinator when absent; review staff meeting minutes.
  • Actively support accomplishment of Performance and Quality Improvement (PQI) goals and objectives within assigned program and agency wide.
  • Perform other related duties as assigned.


  • Demonstrate ability to communicate effectively orally and written.
  • Ability to efficiently and effectively organize and prioritize work.
  • Ability to work well with all internal and external colleagues.
  • Ability to address interpersonal barriers and strengths in personnel.
  • Ability to provide safe, responsible client activities and vehicle supervision.
  • Ability to supervise, train and model a variety of skill building, skill development and group learning activities.
  • Ability to provide effective staff leadership and contribute positively as a team member.
  • Ability to provide staff training and effective supervision in a supportive, constructive manner that empowers supervisees and promotes employee competency.


  • Understanding of employment and labor laws related to lawful interviewing of prospective employees.
  • Working knowledge of JYS collaborations and partnerships with external agencies.
  • Competent to assess youth needs, resources available to meet those needs; working knowledge of JYS policy and legal requirements for service delivery.

Full-Time Employment Benefits:

  • Paid time off
  • Medical/Dental insurance
  • Vision insurance
  • Life insurance
  • Retirement plan
  • Agency paid employee assistance program
  • Paid holidays

For more information about the benefits please contact the Human Resource department.


  • High school diploma and 2 years experience working with emotionally and behaviorally challenged youth. Preferred: BA in a field of behavioral health.
  • Ability to effectively use Microsoft Office software including Word, Outlook, Power Point and Excel.
  • Current Alaska driver’s license and auto insurance per agency standards.
  • Clearance of state and federal background checks.
  • Completion of required trainings according to established timelines per job class and program assignment.

If this sounds like an opportunity you’d like to learn more about, please contact Human Resources at Juneau Youth Services by calling (907) 523-6502, email or apply now by downloading an employment application from the JYS website: Applications can be returned to Human Resources in person (2075 Jordan Avenue Juneau, AK 99801), via fax (907-789-8401), or via email (